Company Name : Yes Bank
Job Title : Branch Service Partner
Job Number : RIB00004P
Location : India-Punjab-Mansa
Graduation /Post Graduation in any Discipline.
Minimum 1-2 years of experience in banks front office.
Knowledge of core banking systems, branch operations, asset products including agri/psl lending.
Maintain relationship with supervisors & peers.
Takes ownership / Self-motivated
Unorthodox/ innovative, solution based approach.
Service & Quality:
Ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers.Ensure that adequate records & data pertaining to customer queries and complaints are maintained for achieving greater process efficiency.Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards
About Us :
YES BANK, India’s fifth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India, headquartered in the Lower Parel Innovation District (LPID) of Mumbai, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and its top management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the future businesses of India. YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. Today, YES BANK has a widespread branch network of over 630 branches across 375 cities, with 1150+ ATMs across India.