Company Name: Airtel
Job Title: Allocation & MIS Executive
Primary Location: India-Assam-Guwahati
Experience: 1-2 years
Job Id: IND10986
Band Level: SM.Executive
Purpose of the Job:
The function has a direct impact on customer satisfaction in terms of service delivery and at the same time has to contribute towards another important organization goal of Profitability by ensuring timely collection of funds from contract customers. Customer service is of utmost importance specially in view of challenges posed by increased competition, greater customer awareness and the resulting changes in policies, procedures and the overall environment. The approach needs to be of careful redrafting of processes and policies with a view to facilitate customers without any substantial increase in risks.
Billing & Collection Cost
DST Scores Of SMG Processes (Billing & Collection)
Complaints Per Customer
Bhartiyam Compliance Scores
Employee Satisfaction Score
Qualification & Key skills/ competencies:
Graduate with Post Graduation in Management / Finance
1-2 years in accounting, in Credit & Collections.
Lead & motivate team performance,
Effective change management
Good interpersonal & communication skills
About Us :
This business unit delivers end to end telecom solutions to India’s large corporates. It serves as the single point of contact for all telecommunication needs for corporate customers in India by providing full suite of communication services across data, voice and managed services.
It specializes in providing customized solutions to address unique requirements of different industry verticals; BFSI, IT, ITeS, Manufacturing and distribution, media, education, telecom, Government and PSUs and retail among others.
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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016 & 17 Freshers)