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HCL – Freshers Openings For Graduate Engineer Trainee…

Company Name : HCL

Job Title : Graduate Engineer Trainee (GET)

Location: Madurai

Qualification : BE/B.Tech (Hons)

Experience : Fresher

Skills: Infrastructure Management Services (IMS)-Backup-Veritas Net Backup/Backup Exec

No. of Positions: 23

Description:

Backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Removal Date : 03-Feb-2017

About Us :
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US $7 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.

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