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IGATE Mega Walk-in Drive For Engineering Graduates From 10th to 13th June 2015..

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: IGATE

Job Title : Systems Engineer – Technical Support / Service desk

Location : India-Bangalore

Experience : 6 months

Qualifications :
BE / BTech / MCA


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Job Description :
Act as a single point of contact for phone calls and staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone
1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
Troubleshoot basic network issues
Escalate unresolved calls to the L2 support team
Log all calls in the Service Desk Call Logging system (HPSM)
Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Update the entire team when a new resolution identified, get the KEDB updated

About Us :
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.1 billion, and a global employee talent capital of over 34,455, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. At a time when the technology landscape is changing dramatically, we believe that these three attributes will be the key guiding principles for us to navigate our way to higher value for all our stake holders.

Apply Here :

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm


 

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