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Tata Communications Hiring For Freshers and Experienced Candidates

Company Name: Tata Communications

Job Title: Jr. Customer Service Executive – Submarine Technology

Location: India – Pune

Req ID: 108487

Experience: 0-2 years

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Job Description:
Graduate Experience: 0-2 years
Work in 8 hrs rotating shift pattern reporting to the NOC Lead Engineer
Perform first level Fault diagnosis, isolations of problem segment and communicate all internal and external stakeholders
Analyze and resolve System issues within the DMOQs specified
Perform SDH provisioning via NMS and coordinate testing with CS as per methods and procedures
Analyze performance reports and troubleshoot to fix the problem
Provide expert guidance to cable stations staff when required
24×7 Surveillance of centralized alarm management system of CS and issue of necessary call out to CS staff for attending the fault
24×7 DCN Surveillance and trouble shoot in coordination with CS staff (DCN tool to be made available by the Company)
Manage escalations and trouble ticketing process
Coordinate preventive maintenance activities with cable stations
Prepare daily field reports
Provide 24×7 Customer call handling service

About Us:
Over the past decade, Tata Communications has evolved from a wholesale service provider serving the Indian market to a leading provider of A New World of Communications™ to enterprise customers and service providers worldwide.

Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries. The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.

Apply Here: 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)



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