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Vacancies at HCL – Wanted Fresher Graduates of all Streams

Company Name : HCL

Job Title : Customer Support Executive

Location: Chennai,India

Qualification : Others

Experience : Fresher

Job Family : Delivery Voice

Job Description:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) To consistently meet or exceed CSAT parameters as defined for the process. (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (4.) Meet the defined Quality Scores. Innovation & Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

Skills: Domain Competencies (BSERV )-Telecom-Customer Service

No. of Positions : 30

Removal Date : 17-Aug-2016

About Us :
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US $7 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.

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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)



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