Company Name: Xerox
Job Title: Associate
Job Number: 16020013
Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).
Provides administrative support in one or more specialized functions of Benefits administration.
Entry Level with little or no prior work experience
Acquires basic skills to perform routine tasks
Work is routine and requires minimal problem resolution
Completes work with limited autonomy
Works with either close supervision or under clearly defined procedures
Performs one or more of the following duties:
Health and Welfare
Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
Explains the appropriate participant forms and provides guidance on completion
Assists participants with portal navigation
Defined Benefit / Defined Contribution
Process various types of calculations, meeting timeliness and accuracy standards
Interpret plan rules to ensure compliance with plan document
Analyze transactions to ensure proper quality standards as required by each specific client
Contact participants to explain calculations or resolve participant/client related issues
Review incoming forms for completion and accuracy; take appropriate corrective action
Assists Participants with Portal Navigation
Other duties as assigned
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Minimum Entry level job with little or no prior relevant work experience
Minimum Demonstrates professional telephone manner
Minimum Demonstrate the ability to communicate information clearly and effectively both verbally and in writing
Minimum Demonstrates active listening skills, able to clarify and confirm requirements
Minimum Ability to handle confidential and sensitive information with discretion
Preferred A strong customer focus with a commitment towards delivering results
We’re business engineers. Process pros. We’re not satisfied until we make your work work better.
Schools, small businesses, government agencies, commercial printers and Fortune 1000 companies all rely on us to improve their daily work. By toiling behind the scenes in areas like customer care and HR outsourcing, we’re improving business processes in ways you might not expect.
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