Company Name : HCL
Job Title : DELIVERY VOICE | COUNSELOR
Location : Noida
Qualification : B Tech,BSc
Experience : Fresher
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process Improving skill level throughSelf development / nominating training programsSkill reverification Tests Meet the defined Quality Scores. Innovation & Process ImprovementThe individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team To consistently meet or exceed CSAT parameters as defined for the process.
About Us :
As a $5.4 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.A micro-vertical strategy, built on strong domain expertise, ensures that no matter how complex a company’s business problem is, we can offer an alternative approach that is sustainable and innovation-driven.