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Vacancies at HCL – Urgent Openings For Fresher Graduates

Company Name : HCL

Job Title : ANALYST

Location : Noida

Qualification : BBA, BCom

Experience : Fresher

Qualification : BE/B.Tech (Hons)

Skills :
To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen CasesTo update worklogs and follow shift/ escalation process and process compliance Work on value adding activities such Knowledge base update & self development

About Us :
As a $5.4 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.A micro-vertical strategy, built on strong domain expertise, ensures that no matter how complex a company’s business problem is, we can offer an alternative approach that is sustainable and innovation-driven.

Apply Now For The Job :


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