Company Name : HP
Job Title : Business Analyst
Job Id : 3021576
Location: Bengaluru, India
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).Proactively assist customers to avoid or reduce problem occurrence.Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Education and Experience Required:
High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France), etc.).0-1 year experience in relevant technologies and customer environments.Relevant industry qualification where applicable.
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported.Experience in troubleshooting in a technical environment.Excellent analytical and problem solving skills.Software and hardware knowledge of computing, storage and peripheral devices.Advanced proficiency with case management databases and tools.Superior customer service skills.Phone and remote support experience. E-support experience.
About Us :
We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we’re making progress.We continue to drive product innovation in our core markets, with a focus on cloud, security, and big data. We see big opportunities ahead, and we are well positioned to take advantage of these opportunities with our remarkable set of assets and strengths. We have the people, the plan, and the foundation in place to help us succeed on the next phase of the journey.”Bill and Dave became friends when they were both engineering students at Stanford. After graduation, Dave took a job with General Electric and moved to Schenectady, New York, where he married his college sweetheart Lucile Salter in 1938. But he and Bill stayed in touch. The two were encouraged by their former professor Fred